Publication: Effect of Total Quality Management Implementation on Patient Satisfaction: A Six-Year Experience in a Public Hospital
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ÇETİN, GÜVEN
Celik, Gurhan
Kaya, Fatih Oner
Gunes, Mehmet Emin
KESKİN, HALİT
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Objectives: The purpose of this descriptive study was to investigate the effects of a total quality management system, which was implemented in a public hospital for six years, on patient satisfaction about health services.
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ÇETİN G., Celik G., Kaya F. O. , Gunes M. E. , KESKİN H., -Effect of Total Quality Management Implementation on Patient Satisfaction: A Six-Year Experience in a Public Hospital-, ISTANBUL MEDICAL JOURNAL, cilt.13, ss.186-190, 2012